Key success factors

“We are a client-oriented organization, backed by dedicated and multicultural teams. Our ability for customization allows us to address our clients’ specific needs. Our performance standards and cost containment policy are among the highest and most efficient in the industry.”

Balloon in the sky

Our dedicated team guarantees a constant close follow-up of your contract and allows us to respond quickly to any new challenges. We are also firmly committed to providing high-quality services in your beneficiaries’ own language and based on a solid knowledge of local conditions. Depending on where your operations are based and your beneficiaries’ other needs we may, for example, supplement our client services teams, extend our medical network, or even recruit local correspondents in new locations.

We consider that the following 5 factors are the key success drivers in our business :

Entirely client-oriented organization

Our dedicated team approach guarantees a constant close follow-up of your contract and allows for a quick response to any new challenges. We are also firmly committed to providing high-quality services in your beneficiaries’ own language and based on a solid knowledge of local conditions. Depending on where your operations are based and your beneficiaries’ other needs we may therefore, for example, supplement our client services teams, extend our medical network, or even recruit local correspondents in new locations.

Complete independence in relation to the insurance and healthcare market

That allows us tailor our offer according to the individual needs of every organization, while also controlling the cost of your benefits solution. As Henner does not have any external stakeholders or ties to any particular insurer, we are always free to focus 100% on finding you the perfect solution for your staff profile, areas of operation, and individual priorities, instead of promoting any ready-made service package. In other words, you can always count on that our only interest is your interest!

Multilingual and multicultural client services teams located in every region

Providing personalized service in 40 languages and 24/7/365 to the beneficiaries of our International Organization and NGO clients. With Henner, your beneficiaries will always be served by their dedicated team of client services professionals, all of which have extensive experience of serving IGO and NGO staff and are familiar with the details of your benefits plan. Moreover, contrary to most other third-party administrators, our client services teams are responsible not only for answering questions and providing advice, but they also process reimbursement claims and issue letters of guarantee and other important insurance documentation. This allows us to considerably lower turnaround times (currently less than three days on average) and significantly reduce the amount of processing errors, while also improving the quality of service. Finally, the geographical and cultural diversity of our client services teams is a reliable guarantee that we will always be able to provide guidance adapted to your beneficiaries’ local specific situation, regardless of where in the world they are located.

A worldwide medical network

Henner’s worldwide medical network is located in the key areas of operation of International Organizations . It is composed of over 49,000 providers in 166 countries and over 1,000,000 providers in the US, through our partnership with several of the largest US networks. All our participating providers have been selected according to strict criteria. By simply presenting the Henner insurance card at any in-network provider, your beneficiaries benefit from negotiated rates and direct settlement for inpatient and outpatient services.

Effective cost containment strategies

Aimed at ensuring you get the best value for money in your benefits plan. We understand that the rising cost of healthcare is a problem commonly faced by International Organizations today. Therefore, Henner has implemented a large number of strategies and policies that allow us to contain the amount of your expenses. As an independent broker we negotiate with several insurers to obtain the best price for your coverage, but we also take steps to limit your expenses during the course of your contract. From negotiating reductions and capped fees with the providers in our worldwide medical network through our professional network coordinators, to our anti-fraud department identifying fraudulent claims and other abuses, and our medical board using its expertise for improving care while containing costs through our effective patient management system, Henner combines all necessities to achieve the maximum level of cost-containment possible for each organization.