Access to our worldwide medical network

Henner has built over time a worldwide network of inpatient and outpatient healthcare providers: hospitals, clinics, HIV-AIDS specialists, physicians, imaging centers, laboratories, pharmacies, etc. And we are constantly expanding out network!

Today, Henner offers a medical network of approximately 49,000 healthcare providers (excluding the USA). Over 41,000 providers in 166 countries have signed a formal contract with Henner, and in practice more than 8,000 additional providers accept HENNER’s direct payment for hospitalization. Our objective is to facilitate your access to healthcare through the implementation of direct settlement arrangements and negotiated tariffs for both in and outpatient services, and to make sure that you always receive high-quality care at a reasonable price – wherever you are in the world!

Regular calls to the main providers

Each coordinator keeps regular contact with the main providers of their portfolio to ensure smooth cooperation.

Information bulletins

Sent to the providers reminding them of our procedures, informing them of new clients, etc.

Providers’ visits

Although not systematic, visits are part of our communication strategy. Every year some 250 healthcare providers are met to assess the possibility to add or keep them in the network.

Conferences

The International Network Coordinators organize conferences to gather the healthcare providers of a specific area, several times a year in different countries.

Annual Survey

An annual survey is conducted amongst the providers to collect updates on medical capabilities, gather their suggestions on our processes and assess their satisfaction towards the partnership.

Quality and Service Level Agreements

In order to meet our clients’ expectations, we have signed agree­ments with healthcare providers to ensure clear processes and defined service level agreements. Medical providers are carefully screened and subject to a rigorous selection process focused on quality of care and appropriateness of pricing and their quality of service is continuously checked. We continuously expand the network to meet our clients’ evolving needs.

Our Network is developed and monitored by the Network Coordinators and the Local Correspondents. Each Network Coordinator is in charge of a portfolio of countries and the Local Correspondents are in charge of the country where they are located. Their role is to expand the network but also to maintain regular contact with the main providers of their portfolio. To this end the following methods are used:

Henner has built over time a worldwide network of inpatient and outpatient healthcare providers: hospitals, clinics, HIV-AIDS specialists, physicians, imaging centers, laboratories, pharmacies, etc. and we are constantly expanding our network!

Today, Henner offers a medical network of approximately 49,000 medical providers (excluding the USA). Over 41,000 providers in 166 countries have signed a formal contract with Henner, and in practice more than 8,000 additional providers accept HENNER’s direct payment for hospitalization. Our objective is to facilitate your access to healthcare through the implementation of direct settlement arrangements and negotiated tariffs for both in and outpatient services, and to make sure that you always receive high-quality care at a reasonable price – wherever you are in the world!

All data collected on the providers is compiled and analyzed through MedPro, a management platform that was specifically and exclusively designed for Henner. The sophisticated features of MedPro are used to evaluate providers according to various criteria: rates charged (40 key procedures are analyzed), quality (50 criteria are analyzed) and service offer. The criteria were established as the result of our experience as International Third Party Administrator and validated by our medical team.

Should a provider repeatedly fail to fulfill their obligations (checking eligibility, charging rates not on the price list), the provider is urged to take corrective measures. Should he fail to do so, the provider is excluded from the network.

Online Healthcare Finder

On your personal account you have access to a complete list of all healthcare providers in our medical network and the possibility to search for them by specialization, location, or name. The Henner healthcare network provides you access to many advantages, such as direct settlement of your medical bills, amongst our healthcare providers worldwide. The medical facilities included in our network are not owned by Henner. They have signed a formal agreement with us but remain independent structures.

Direct Payment and Freedom of Choice

Our direct billing arrangements with providers include the payment by Henner of the portion of the expenses covered by the insurance plan (according to reasonable and customary charges). In conjunction with the client, we can put in place a mechanism by which 100% of the costs are paid by Henner and the member’s co-insurance is later deducted from their salary. Of course, members have complete freedom of choice in their decision to consult a healthcare provider outside our network.