Claim form: A document that is used for submitting your claims for reimbursement of medical expenses under the terms of your healthcare plan. The claim form is available for download on your dedicated website or directly from Henner upon request.
Client Services Officer: A member of Henner’s administrative staff responsible for processing your claims, as well as answering any questions you may have regarding your coverage and/or reimbursements. All your Henner client services officers have received special training and are familiar with all the specificities of your plan.
Confidentiality (medical):Henner fully respects your medical confidentiality. Only the physicians on our Medical Advisory Board are allowed access to your medical information and your medical records are not disclosed to any third party, including your employer.
Covered benefits: Healthcare items or services eligible for reimbursement under your medical insurance plan. Please refer to your table of benefits for a full list of items/services covered by your plan.
Dedicated website: A tailor-made website containing all necessary information regarding your coverage and your reimbursements, as well as instructions for how to proceed in an emergency and submitting claims for reimbursement. You can also submit reimbursement claims and contact your Client Services Team through your dedicated website.
Dependent coverage: Insurance coverage for your family members (recognized spouse, children, etc.) offered by your benefits plan. Please note that while most healthcare plans offer some kind of coverage also for dependents, conditions may vary. To find out whether your family members are eligible for cover under your plan, please consult your Membership Guide.
Direct payment (also know as direct settlement or direct billing): On certain conditions, Henner may be able to settle your medical expenses directly to the health provider (which avoids the need for you to pay upfront). This service is offered, in particular, by the healthcare providers in our international medical network, as well as for emergency hospitalizations.