In order to guarantee you the best service possible, we appoint a dedicated client services team for every plan that we administer, consisting of specially trained client service officers who are available 24/7/365 to assist you and process your claims.
Therefore, if you have any question regarding your coverage, a Client Service officer familiar with all the details of your contract will always be there to help you. Moreover, you can be sure that your claims are always processed by officers specifically trained for your plan. In addition to providing a better service experience, this allows us to both minimize the risk of error, and significantly shorten processing times
Your dedicated client service team guarantees that your claims are processed quickly:
- Dedicated telephone number without additional cost (Toll free numbers, Instant ring, Web call back services).
- Emergency hospitalizations 24h a day
- Response to e-mails within 24h, to regular post within 48h
- Medical quotes’ analysis and advise
- Reimbursements within 24h (48h for hard-copy claims)